1. Introduction

This Fulfillment Policy outlines the terms and conditions for receiving financial coaching services from Evolving Money, LLC ("we," "our," or "us"). By engaging our services, you agree to abide by this policy.

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2. Scope of Services

Our financial coaching services include personalized education of budgeting methods, debt management, and financial wellbeing. The specific details of the services you receive will be outlined in your coaching agreement.

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3. Restrictions and Disclosures

• Non-Professional Advice: Financial coaching services provided by Evolving Money, LLC are intended for educational and motivational purposes only. Our services do not constitute financial, investment, legal, or tax advice. We are not licensed financial advisors, investment advisors, attorneys, or tax professionals.

• No Financial Products: We do not sell or recommend financial products, securities, or investments. Any suggestions or recommendations made during coaching sessions are based on general financial principles and are not specific to any financial products or investment opportunities.

• Client Responsibility: It is your responsibility to seek professional advice from licensed financial advisors, tax professionals, or legal experts for matters requiring professional qualifications and certifications. We encourage you to consult with these professionals for specific advice tailored to your personal financial situation.

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4. Session Scheduling

• Initial Consultation: An initial consultation will be scheduled prior to entering an agreement to begin coaching. This session will involve discussing your goals and outlining the coaching plan.

• Regular Sessions: Subsequent coaching sessions will be scheduled based on mutual availability. Sessions may be conducted via [phone/Zoom/other platform] or in-person if applicable.

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5. Rescheduling and Cancellations

• Client Rescheduling: If you need to reschedule a session, please provide at least 48 hours’ notice. Rescheduling requests made with less than 48 hours’ notice may be subject to a rescheduling fee of up to $100.

• Client Cancellations: If you need to cancel a session, please notify us as soon as possible. Cancellations made with less than 48 hours’ notice may be charged $100 as a cancellation fee.

• Provider Rescheduling/Cancellations: If we need to reschedule or cancel a session, we will provide at least 48 hours’ notice. We will make every effort to reschedule the session at a time that is convenient for you.

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6. Fulfillment Policy

• Refunds: We offer a full refund to customers who are not satisfied with our coaching services. Refund requests must be made within 2 weeks of the program start date. 

• Delivery Policy: Our coaching programs are delivered online via third-party apps. Additional resources are available immediately upon enrollment.

• Return Policy: As our services are digital and intangible, returns are not applicable.

• Cancellation Policy: Customers can cancel their membership at any time. Cancellations are effective immediately upon request.

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7. Confidentiality

We are committed to maintaining the confidentiality of your financial information. All information shared during coaching sessions will be kept private and will not be disclosed to any third party without your explicit consent, except as required by law. Refer to our Privacy Policy for more details. 

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8. Responsibilities

• Client Responsibilities: You agree to actively participate in the coaching process, complete any assignments or tasks provided, and communicate openly about your financial goals and challenges.

• Provider Responsibilities: We will provide guidance, support, and resources based on your stated goals and needs. We will also keep you informed of any changes to our coaching approach or schedule.

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9. Termination of Services

Either party may terminate the coaching relationship at any time with written notice. In the event of termination, any outstanding fees for services rendered up to the termination date will be due and payable.

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10. Promotions and Discounts

From time to time, we may offer promotions or discounts on our coaching services. The conditions and terms of these offers will be clearly disclosed at the time of promotion.

 

11. Amendments

We reserve the right to amend this Fulfillment Policy at any time. Any changes will be communicated to you, and continued use of our services after such amendments constitutes acceptance of the revised policy.

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12. PCI Compliance and Security

We comply with PCI standards to ensure the security of customer payment information. Our website and payment processing are secured with HTTPS and other industry-standard security protocols.

13. Accepted Payment Methods

We accept payments via Stripe using major credit cards, including Visa, Mastercard, American Express, and Discover.

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14. Contact Information

For any questions or concerns regarding this Fulfillment Policy or your financial coaching services, please contact us at 

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Email: Taylor@evolvingmoneycoaching.com

Phone: 801-576-9226